JobDetails
Req ID: 365382
BASIC PURPOSE: The Diesel Mechanic Support Coordinator is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.
MAJOR RESPONSIBILITIES:
- Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
- Assist fleet customers regarding concerns with work currently or previously done to equipment
- Work with 3rd part vendors to insure quality work is done in a timely manner.
- Coordinate with the dispatch team to determine if work can be completed by internal technician
- Provide expertise to our Risk Management team on shop related claims
- Provide the highest quality customer experience for all internal and external with courtesy and professionalism
- Escalate issues as needed to the appropriate individuals or departments
- Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
- Other duties assigned as needed
EDUCATION AND EXPERIENCE:
- Education:
- HS Diploma or equivalent required
- Post-secondary vocational education strongly preferred
- Experience:
- 5+ years of diesel mechanic experience required
SKILLS AND PHYSICAL DEMANDS:
- Skills:
- Hard skills: Computer Skills, Microsoft Office, Typing
- Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 20 pounds
- Manual dexterity sufficient to operate a computer keyboard and calculator
- Requires normal range of hearing and vision
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets
- Speedco, the light mechanical and trucking service specialists
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert