JobDetails
Req ID: 401208
*This position will be located at the corporate office in Memphis, TN
POSITION OVERVIEW: As a Supply Chain Assistant (Account Executive), you are responsible to process a large volume of incoming Proof of Delivery (POD) paperwork daily (which affects client account information) in a timely manner and create invoices for funding. You will compare, audit, and review client documents for accuracy, fraud, and completeness based on company policies and procedures. You will also work directly with the shippers by telephone and email to facilitate the invoice verification process and payment of all invoices. Additionally, you are responsible to process supply chain payables to include: vendor quick pays, fuel advances and client commissions.
MAJOR RESPONSIBILITIES:
Compare, audit, and review client documents and invoices for accuracy and completeness based on company policies and procedures; work to obtain any missing items.
Control fraud by auditing and performing quality-assurance checks for the accuracy and timeliness of documentation received in accordance with contract language and following established Vero procedures. Ascertain whether business transactions are properly supported.
Contact shippers to facilitate the invoice verification process and payment of all invoices and document all calls for tracking and information gathering.
Handle all incoming calls from shippers requesting additional documentation regarding outstanding invoices.
Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call.
Maintain Excel spreadsheets for client commissions.
Present a positive work attitude, professional appearance, flexibility to perform the job and dependable attendance habits.
Meet individual and unit performance goals and standards as defined by management.
Perform other duties as assigned by management.
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EDUCATION AND EXPERIENCE:
Education:
A bachelor’s degree in business or a related field is preferred
Experience:
Two years of direct client support or invoice processing experience is required
Advanced Microsoft Excel skills are preferred
Strong data entry and 10-key skills are preferred
Basic business software skills required, preferably with IBM Notes, Microsoft Word and email
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SKILLS, REQUIREMENTS, AND PHYSICAL DEMANDS:
Skills:
Requires a strong work ethic with excellent customer service skills, demonstrated time management skills, and interpersonal skills
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Communicate effectively both verbally and in writing
Proven ability to learn quickly and understand new industries
Must be adaptive and receptive to change
Present a positive work attitude, professional appearance, flexibility to perform the job, and dependable attendance habits
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision.
Job Function(s): Accounting and Finance
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets
- Speedco, the light mechanical and trucking service specialists
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert