Area Truck Care Manager - Phoenix

Req ID: 401823 

BASIC PURPOSE: The Area Truck Care Manager helps run our business by overseeing and supervising the operations of multiple truck care centers. The Area Truck Care Manager is responsible for sales, facility maintenance, maintaining a safe work environment and providing exceptional customer service for all assigned locations.

JOB SUMMARY: An Area Truck Care Manager will perform various daily manager duties by overseeing, directing and coordinating activities among multiple tire shops to best serve our customers. An Area Truck Care Manager may also be required to provide truck service to customers as needed.

MAJOR RESPONSIBILITIES:

• Provide exceptional customer service and verify that tire care employees are doing the same
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manne
• Collaborate with local District Manager to effectively manage employee turnover and retention. Recruit, hire, train, evaluate and coach employees. Make personnel changes as necessary
• Responsible for having familiarity with talent stop to ensure onboarding of new employees is happening properly
• Utilize the Learning Management System and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly
• Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with the local District manager as necessary to manage employee issues
• Ensure proper labor management and effective scheduling at each tire care location
• Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed
• Verify proper invoicing and payment processing for services performed at each location
• Effectively manage fleet of tire care trucks and ensure each location is taking proper care of tire care truck, and providing routine safety training to prevent accidents in the tire care truck
• Identify areas of opportunity on the monthly P&Ls and 13 weeker reports and implement plans to correct any issues
• Ensure each tire shop facility is clean, organized and secure
• Ensure HAZCOM Manuel and Safety Data Sheets are being updated regularly
• Promote safety-first work practices. Maintain a safe facility and use safety first practices to remain accident free
• Maintain personal grooming standards
• Other duties assigned by your supervisor

EDUCATION AND EXPERIENCE:

Education:

• HS Diploma or equivalent required

Experience:

• 2+ Years’ in tire, diesel mechanics, auto parts/repair, lube express, or facilities maintenance
• 2+ Years’ supervising and training unit managers
• 2+ Years’ managing operations with an annual sales volume of $1+million
• 2+ Years’ effecting and deciphering budgets and P&L statements for multiple units
• Previous fleet management experience preferred

Certifications:

• DOT Certified

Requirements:

• Must have a valid driver’s license
• Must have a clean and consistent record of safety

SKILLS AND PHYSICAL DEMANDS:

Skills:

• Hard Skills: Ability to learn and perform light mechanical diesel repairs, basic housekeeping tasks, repair and maintenance procedures, knowledge of electrical breakers, scissor lift operation, and safety glasses/vest usage.
• Soft Skills: Work with other employees, team player, detail and deadline oriented, multitasking, organizational skills, strong verbal and written communication skills, and the ability to adapt and to grow from changing market conditions

Typical Physical Demands:

• Regularly required to talk and hear at a normal range
• Very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Frequently lift and/or move items over 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Function(s): Operations 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert