Collections Specialist (Memphis, TN)

Req ID: 407469 

*This position is located at the Vero Business Capital office in Memphis, TN. Vero BC is a subsidiary of Love's.*

BASIC PURPOSE: The Accounts Receivable (AR) Specialist's primary responsibility is managing accounts receivable for our clients. This position is strictly business-to-business accounts receivable (very customer-service focused). The AR Specialist will communicate with our customers by telephone and email to recover unpaid invoices, and the AR Specialist will use Love’s online systems for tracking and information gathering. A secondary responsibility will be to work with the Credit Department by confirming the accuracy of invoices for buyouts and recommending appropriate action to the Credit/Collections Manager on handling of “hot checks”.

MAJOR RESPONSIBILITIES:

• Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, and educate our clients on Love’s customers service procedures and document all calls for tracking and information gathering.
• Handle about 75-85 outbound collections calls per day.
• Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices.
• Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call.
• Work with the Credit Department by confirming the accuracy of invoices for buyouts.
• Contact customers and clients regarding hot checks and train on proper procedures.
• Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies.
• Meet individual and unit performance goals for Accounts Receivables as defined by management.
• Perform other duties as assigned by management.
• Perform other duties and special projects as assigned and directed.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • Bachelor’s degree in business or a related field preferred
• Experience:
  • 2 years of related experience such as customer service or commercial (business-to-business) in accounts receivable/collections preferred

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Must be highly skilled at problem solving and dispute resolution
  • Knowledge of Microsoft Office (Excel, Word, etc.) and Lotus
  • Excellent phone skills
  • Must be detail-oriented, resourceful, and possess time-management skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to maintain client focus and work with the team to solve communication problems
  • Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust
  • Must be able to handle sensitive and confidential situations
  • Ability to communicate clearly through verbal, written, and face-to-face methods
  • Ability to work well independently and in a team environment
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): Accounting and Finance 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert